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Communication Skills

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3 C’s of Effective Communication – Clear, Concise, Credible

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Choose Your Focus Areas:

Defining what is necessary to convey and what is not
Structuring information for acceptance
Building a convincing story
Balancing verbal and non-verbal components
Understanding your communication style & other styles
Handling negative or difficult information
Being an active listener

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Executive Point of View

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Choose Your Focus Areas:

Creating a clear personal style with authority
Selecting the appropriate structure for a desired purpose
Engaging and motivating the audience
Balancing verbal and non-verbal components
Speaking with confidence and credibility
Using visual aids, heavy data, and humor effectively
Maximizing virtual mediums (video, email, text)

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Techies Talk Terrific

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Choose Your Focus Areas:

Conveying technical information to non-technical audiences
Crafting a clear and concise message
Using verbal and non-verbal skills
Managing heavy data or complicated visuals
Handling questions
Engaging an audience
Increase active listening skills

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Mastering Virtual Communication (Video, Phone, Text, Social)

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Choose Your Focus Areas:

Crafting a clear and concise message
Engaging remote audiences
Using verbal and non-verbal skills
Handling questions
Increase active listening skills
New technologies and their specific benefits

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Active Listening – Turn It into Your Super Power

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Choose Your Focus Areas:

Tuning in to messages from others
Overcoming personal filters and biases
Processing communication into actions and intentions
Increasing your compatibility with others

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Using the 5 Question Types Effectively

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Choose Your Focus Areas:

Question types – open, closed, leading, recall/process, rhetorical
When to use which type for specific purposes
Funnelling techniques
Handling different types of responses
Closing or summarizing an exchange[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”blue” style=”dotted”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text]

Smoother Communication Across Generations

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Choose Your Focus Areas:

Different styles and motivators of five generations
Bridging the gap and finding common ground
Crafting messages that resonate across groups
Language, structure and format preferences
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Communicating in Multi-Cultural
Teams and Situations

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Choose Your Focus Areas:

Impact of culture, education, and society on communication
How timing, hierarchy, and decision-making processes differ
Using Global English, structure and word choice for better results
Non-verbal skills and their importance
Recognize biases, polite no’s, and deflection
Build trust and avoid conflict[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”blue” style=”dotted”][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_column_text]

Staying Diplomatic in Difficult Situations

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Choose Your Focus Areas:

Delivering negative or controversial information
Staying calm with confrontational people or situations
Handling tough questions with poise and dignity
Maintaining tact during times of conflict
Using verbal and non-verbal skills to support your message

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Handling Upset Clients or Colleagues Professionally

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Choose Your Focus Areas:

Understanding why someone is upset
Flexing your communication style
Defusing anger or frustration
Using verbal and non-verbal skills
Active listening
Showing others you have truly heard them
Reframing and redirecting messages
Staying calm and composed[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Interested in having a workshop for your team?  Let’s chat.[/vc_column_text]

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