Communication Skills

Be a Clear and Confident Communicator

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3 C’s of Effective Communication – Clear, Concise, Credible
Communication
Choose Your Focus Areas:

Defining what is necessary to convey and what is not
Structuring information for acceptance
Building a convincing story
Balancing verbal and non-verbal components
Understanding your communication style & other styles
Handling negative or difficult information
Being an active listener

Executive Point of View
Prof Services
Choose Your Focus Areas:

Creating a clear personal style with authority
Selecting the appropriate structure for a desired purpose
Engaging and motivating the audience
Balancing verbal and non-verbal components
Speaking with confidence and credibility
Using visual aids, heavy data, and humor effectively
Maximizing virtual mediums (video, email, text)

Techies Talk Terrific
techies talk
Choose Your Focus Areas:

Conveying technical information to non-technical audiences
Crafting a clear and concise message
Using verbal and non-verbal skills
Managing heavy data or complicated visuals
Handling questions
Engaging an audience
Increase active listening skills

Mastering Virtual Communication (Video, Phone, Text, Social)
virtual presentations
Choose Your Focus Areas:

Crafting a clear and concise message
Engaging remote audiences
Using verbal and non-verbal skills
Handling questions
Increase active listening skills
New technologies and their specific benefits

Active Listening – Turn It into Your Super Power
Listening
Choose Your Focus Areas:

Tuning in to messages from others
Overcoming personal filters and biases
Processing communication into actions and intentions
Increasing your compatibility with others

Using the 5 Question Types Effectively
Choice and decisions: businessman thinking with question marks written on adhesive notes stuck to a brick wall
Choose Your Focus Areas:

Question types – open, closed, leading, recall/process, rhetorical
When to use which type for specific purposes
Funnelling techniques
Handling different types of responses
Closing or summarizing an exchange

Smoother Communication Across Generations
generations in workforce
Choose Your Focus Areas:

Different styles and motivators of five generations
Bridging the gap and finding common ground
Crafting messages that resonate across groups
Language, structure and format preferences
Active listening skills

Communicating in Multi-Cultural
Teams and Situations
across culture
Choose Your Focus Areas:

Impact of culture, education, and society on communication
How timing, hierarchy, and decision-making processes differ
Using Global English, structure and word choice for better results
Non-verbal skills and their importance
Recognize biases, polite no’s, and deflection
Build trust and avoid conflict

Staying Diplomatic in Difficult Situations
Staying Diplomatic
Choose Your Focus Areas:

Delivering negative or controversial information
Staying calm with confrontational people or situations
Handling tough questions with poise and dignity
Maintaining tact during times of conflict
Using verbal and non-verbal skills to support your message

Handling Upset Clients or Colleagues Professionally
Businessman getting a phone call from an angry person shouting down the line.
Choose Your Focus Areas:

Understanding why someone is upset
Flexing your communication style
Defusing anger or frustration
Using verbal and non-verbal skills
Active listening
Showing others you have truly heard them
Reframing and redirecting messages
Staying calm and composed